Refund Policy

Your satisfaction is our priority. If you're not completely happy with your ProjectPaw purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:

• Unused and in the same condition as received
• In the original packaging
• Accompanied by proof of purchase

How to Initiate a Return

To start a return, please email us at support@projectpaw.com with your order number and reason for return. We will provide you with return instructions within 1–2 business days.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

Exchanges

If you received a defective or damaged item, we'll gladly exchange it for the same product. Please contact us at support@projectpaw.com within 7 days of receiving your order.

Non-Returnable Items

• Items that have been used or show signs of wear
• Items not in original packaging
• Sale or clearance items (unless defective)

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order. Original shipping fees are non-refundable.