Shipping Policy

At ProjectPaw, we work hard to get your order to you as quickly as possible so you and your pup can hit the road in style!

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

• Standard Shipping: 5–8 business days
• Express Shipping: 2–3 business days
• International Shipping: 10–20 business days (varies by destination)

Shipping Rates

Shipping rates are calculated at checkout based on your location and chosen shipping method. We offer free standard shipping on orders over a certain amount – check our current promotions at checkout.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status.

International Orders

We ship worldwide! Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Delivery times may vary depending on local customs processing.

Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact us at support@projectpaw.com and we'll do our best to resolve the issue promptly.